Shipping & Policies

Privacy & Collection of Information
We respect your privacy and only collect the information we need in order to process and track your order. We will never sell your personal information because that’s just unethical and we would never subject you to that!

Payment Options
We accept online payments through Paypal. You do not need to have a Paypal account in order to use this service as all major credit cards are accepted.

Security
We understand the importance of having secure transactions and do our best to ensure your purchases take place in a safe online environment. Paypal automatically encrypts your information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL). Their server checks that you are using an approved browser to ensure a secure connection.

Prices
All prices are in Canadian dollars. For wholesale prices on our cards and shipping rates please contact us at info@designsbyval.com and we will be happy to assist you!

Shipping
We send our shipments via Canada Post. At this time all of our products online are available to ship to Canada and the US. For international orders please contact us at info@designsbyval.com. We try to send out our shipments as soon as possible once the order has been confirmed so that you can enjoy your special package. These are the standard shipping rates and estimated delivery times. Orders shipped during peak holiday seasonal periods may require longer delivery times.

 

Location Cost Estimated Delivery Time
British Columbia (BC) $6.00 Next day to 3 business days
Canada (excluding BC) $8.00 2-7 business days
United States (US)
$10.00 6-12 business days

US orders may require brokerage/duty/custom fees to be paid by the customer.

Returns
Our customers’ happiness is of utmost importance to us. We believe in providing high quality products and take great care to package each item before it is shipped out. If you would like to return an item you can do so up to 7 days after the date received. Items must be in their original condition.

In order to expedite this process, please notify us of the return first by sending an email to info@designsbyval.com. Please include the order number and name of the item(s) you would like to return.

Upon receipt of the returned goods, we will refund you the original purchase price. You must pay for any return shipping charges and the original shipping costs will be not be refunded, unless the return is the result of our error.

If you have any questions not addressed here, please contact us. We would love to hear from you!

Designs by Val

snail mail: #188 – 6362 Fraser Street, Vancouver, BC V5W 0A1
e-mail: info@designsbyval.com
telephone: 778.773.6316